How to Switch Aged Care Home Providers

Published: January 9, 2024
How to Switch Aged Care Home Providers

Did you know that you can Switch Aged Care Home Provider at any time? That’s right! Whether you’re moving or want to find a provider who better accommodates your needs, it’s simple to make the switch. Here’s how!

1. Assess Your Care

Start by having an honest conversation with yourself—and your loved ones, if you like—and reflect on the care you’ve received up until now. What have you enjoyed about your care? What have you disliked?

Are there any changes that could be made to help you feel happier and more comfortable? Is there anything you’d like your ideal provider to accommodate, like cultural or language preferences?

A clear understanding of your care goals will help you find a new home care provider that suits your needs.

2. Find a New Aged Care Home Provider

Now that you understand what you want in a provider (and, importantly, what you don’t want!), it’s time to choose a provider in your area. There’s a handy tool on the My Aged Care website to help with this. Otherwise, research on Google or ask your friends and family for suggestions.

Ideally, you should find a local provider who delivers the care you need and has experience providing high-quality services to your community. Once you’re happy with your choice, call them and discuss your needs, goals, and preferences.

If you’re a good fit for each other, start creating a care agreement.

3. Contact Your Current Home Care Provider

With your new provider chosen, it’s time to break up with your current provider. First, it might be huelpfl to peruse your current care agreement and make sure you understand any exit requirements or necessary notice periods (most providers expect at least two weeks’ notice).

How to Switch Aged Care Home Providers

Then, contact your current home care provider and let them know you’d like to cancel their services.

If you want to give your recent provider feedback, now is a great time. When your cancellation of services is confirmed, your old provider will provide you with an end date, which you can pass on to your new provider to ensure a seamless and stress-free transition.

4. Contact My Aged Care

If your home care services are subsidised by the Australian government, you will need to give CARE360 a call, and we will reactivate your referral code.

Your new provider will need this unique code before they can begin providing your services, so this step is crucial! Once your code has been reactivated, please pass it on to your new provider ASAP.

Quick tip for home care package recipients

You only have 60 days (about two months) to sign an agreement with your new provider after cancelling your current services. If you wait any longer, you may need to reapply to continue receiving a home care package.

So, ensure you’ve chosen a new provider before cancelling your current services.

5. Final Step to Switch Aged Care Home Providers

With the hard work done, it’s time to sit back and relax! Create a care plan with your new provider, considering any considerations you identified earlier. Any unspent funds will be transferred to your new provider, and your new and improved home care services will begin shortly. Too easy!

Are you looking for a new home care provider? At Simply Helping, we’ve delivered trusted home care services to older Australians and people with disabilities for over 25 years! Click here to learn more about our services and contact us today.

In conclusion, Care360 could be your ally in ensuring a smooth transition when switching your aged care provider.

Following the steps outlined in this blog and leveraging Care360’s resources, you can confidently select a new provider, manage the administrative aspects, and enjoy a seamless Switch Aged Care Home Providers. With Care360’s support, your path to improved home care becomes much more straightforward.

For more information on Care360, please visit our website and to stay up-to-date with our latest news follow us on Facebook & Instagram.